Cuepop support

Account access

If sign-in cannot complete, retain the error message and try again later. Never share your password, token or payment details in a report.

Leaving an interaction

Open a person’s profile to report or block them. Manage blocks in Settings → Blocked users.

Purchases

Wallet shows store prices when offers are available. Retry unfinished delivery from Wallet. Finished consumables are not granted again through restore.

Logout and deletion

Account → Log out ends the session on this device. Account → Delete account requires exact DELETE confirmation. Cleanup disables app access with a deletion marker and soft-deletes owned records; it cannot revoke tokens or erase uploaded files, other devices and backups. Interrupted cleanup stays locked and can be retried. An expired token or damaged request may need operator help. No retention or erasure deadline is promised in this draft.

Text conversations

Text is saved only on this device for the signed-in account. It is not delivered to the other person or synchronized between devices. Delete a conversation from its toolbar to remove its local history.